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Using a radio or communication device is crucial for security guards to effectively perform their duties, particularly for reporting incidents and maintaining ongoing communication with other guards. This ability to communicate in real-time ensures that any issues can be addressed quickly and efficiently, which is vital in a security role. Regular communication allows guards to coordinate their efforts, share important information about situations on the ground, and respond to incidents more effectively.

Maintaining contact helps create a unified response in handling security matters, ensuring that assistance can be provided promptly when needed and that all guards are aware of any potential threats or important developments in their area of responsibility. This facilitates a stronger security presence and enhances the ability to maintain safety within the environment being monitored.

In contrast, communication devices should not be limited to training sessions, nor solely used in emergencies, as proactive monitoring and coordination are essential aspects of a security guard's daily responsibilities. While giving directions to visitors can be an appropriate use of communication tools, it is secondary to the primary requirement of reporting incidents and maintaining contact for effective security operations.